K-RERA (RERA Kerala) Complaint & Project Status: How to Check Online (Kerala, 2026)
How to check a K-RERA (RERA Kerala) complaint status and a project or agent registration on the official portal, what each status means, and where to go if you disagree with an order.
How-To · Kerala · RERA Status
You filed a RERA complaint in Kerala, or you are about to pay a builder, and you want one clear answer: where does it stand? The trouble is that K-RERA shows three different things (a complaint, a project registration and an order), and people often search in the wrong place. To check a K-RERA (RERA Kerala) complaint or a project and agent registration, use the official portal at rera.kerala.gov.in, search by complaint number or party name for complaints and by project or registration number for registrations. Claw tracks RERA and Kerala REAT matters by party name with alerts.
- Official portal: rera.kerala.gov.in, run by the Kerala Real Estate Regulatory Authority (K-RERA).
- Complaint status: search by complaint number or party name. Needs an account.
- Registration status: search by project, promoter, agent or registration number. Check this before you pay.
- Appeal: orders of K-RERA are appealed to the Kerala Real Estate Appellate Tribunal under Section 44 of the RERA Act.
- Tracking across forums: create a free Claw account to follow K-RERA and Kerala REAT matters by party name.
01Why status checks go wrong
Most people who search for a Kerala RERA status are stuck for one of three reasons.
They search in the wrong place
The Kerala Real Estate Regulatory Authority, known as K-RERA, sits in Thiruvananthapuram and runs one portal for many jobs. A homebuyer who wants to know if a flat project is registered needs the registration search. A buyer who has filed a refund complaint needs the complaint search. Using one for the other returns nothing, and people think the record is missing.
They have no complaint number
Many complainants file through a lawyer or a family member and never save the acknowledgement. Without the number, you need to search by the names of the parties. Spellings of builder names, such as a company that has changed from Pvt Ltd to LLP, can differ between the complaint and the order.
They confuse the authority with the tribunal
If K-RERA has passed an order and the builder has appealed, the live matter is no longer at K-RERA. It is before the Kerala Real Estate Appellate Tribunal, and the portal will not show hearing dates for it.
Before you search, decide what you are looking for: a complaint, a project registration, or an order. They sit in different places.
02Complaint status vs registration status vs order search
These are three separate records under the Real Estate (Regulation and Development) Act, 2016 and the Kerala rules made under it.
| What you search | What it tells you | Search by | Who needs it |
|---|---|---|---|
| Complaint status | Stage of a complaint filed with K-RERA, hearing dates, whether it is disposed | Complaint number, complainant or promoter name | Homebuyers, promoters, advocates |
| Project registration status | Whether a project is registered, its registration number and validity, project details | Project name, promoter name or registration number | Buyers before booking, banks, lenders |
| Agent registration status | Whether a real estate agent is registered with K-RERA | Agent name or registration number | Buyers dealing through brokers |
| Order search | Final or interim orders passed by the Authority | Complaint number or party name | Anyone planning compliance or an appeal |
Registration status is a check you do before you pay. Complaint status is a check you do after something has gone wrong. An order is the result of a complaint. Keeping these apart saves a lot of wasted searching.
For the national picture across states, see our guide to how to check RERA case status in India. For a comparison with another large state, see how to check MahaRERA complaint status.
03Step by step: how to check a K-RERA complaint status
Follow these steps on the official portal.
- Open the portal. Go to rera.kerala.gov.in on a laptop or phone.
- Find the complaints area. Look under Services or Complaints. Filing and tracking a complaint needs an account on the portal.
- Log in. Use the same login you used when the complaint was filed. If an advocate filed it, ask for the acknowledgement and the complaint number.
- Search. Enter the complaint number. If you do not have it, try the complainant name, then the promoter name. Try short forms of the builder name too.
- Open the record. Read the stage, the next date of hearing, and any notices or orders attached.
- Download the order. If the complaint is disposed, download the order and note its date. The date matters for appeal limits.
Filing is different from checking
A complaint to K-RERA is filed online with the prescribed fee and supporting documents, and you then get a complaint ID. Use that ID for every later status check. Keep a copy of the acknowledgement.
If the portal is slow or the record does not load, wait and try again later, or contact the K-RERA office in Thiruvananthapuram using the contact details on the portal.
04Step by step: how to check project or agent registration
Under RERA, a promoter must register a covered real estate project with the state authority before advertising or selling. Agents must register too. Checking this takes a few minutes and is the best protection a Kerala homebuyer has.
- Open the portal at rera.kerala.gov.in.
- Go to registered projects (or registered agents, if you are checking a broker).
- Search by project name, promoter name or registration number. Builders often use a brand name that differs from the legal company name, so try both.
- Read the record. Check the registration number, the validity period, the promoter, the land and building details, and the proposed completion date.
- Match the number. The registration number in the builder’s brochure or agreement should match the portal record exactly.
- Check updates. Look at quarterly progress details and any extension or revocation notes.
If you cannot find the project, do not assume fraud straight away. It may be listed under a different name, it may be below the size limit that needs registration, or it may be an older project. Ask the builder for the registration number in writing.
05Methods to check K-RERA status, compared
| Method | Best for | Needs | Limits |
|---|---|---|---|
| K-RERA official portal (rera.kerala.gov.in) | Complaint, project and agent records straight from the source | Account for complaints; project or party name | Shows K-RERA records only; no tracking of the Kerala REAT or High Court stage; no alerts across forums |
| Visit or call the K-RERA office | Records that do not load, or a complaint you cannot locate | Complaint details, ID proof | Slow; depends on office hours |
| Ask your advocate or the promoter | Quick updates on a live matter | Trust and follow-up | Easy to miss a date; no independent record |
| Claw (free account) | Following RERA and Kerala REAT matters by party name, with alerts and hearing dates in one place | Free Claw account; party name | Tracking tool, not the official record; always confirm orders on the official portal |
The official portal is always the source of truth for what K-RERA has recorded. Tracking tools help you follow the matter over time, especially once it moves to the tribunal or a court.
06The appeal route: Kerala Real Estate Appellate Tribunal
An order of K-RERA can be challenged before the Kerala Real Estate Appellate Tribunal (Kerala REAT). The right of appeal comes from Section 44 of the RERA Act, 2016.
Time limit
An appeal must generally be filed within 60 days of receiving the order, and the Tribunal may admit a late appeal for sufficient cause. Count from the date you received the order, so keep proof of that date.
Pre-deposit for promoters
A promoter who appeals against an order that requires payment must first deposit the amount the Act and the Kerala rules require. Courts have looked at how this deposit is to be calculated, and the Kerala High Court has also held that the Tribunal can send a matter back to the Authority for fresh consideration when needed. Do not rely on a general summary here: read the Act, the Kerala rules and the latest decisions, or ask your advocate.
After the Tribunal
A further appeal from the Tribunal lies to the High Court of Kerala, on the grounds the Act allows. Each stage has its own case number, so a matter that began as one K-RERA complaint can end up with three numbers. That is one reason searching by party name is so useful.
Note that the Tribunal’s own cause lists and orders are published separately from the K-RERA portal.
For another state where the appellate step works the same way, see tribunal case tracking software in India.
07Common problems and quick fixes
- No result for a complaint: check the spelling of party names, try the promoter’s brand name and its legal name, and confirm you are in the complaints search and not the project search.
- Project not found: try the registration number, the promoter name, or a shorter project name. Ask the builder for the number in writing.
- Order downloaded but unclear: note the operative part, the dates and any time given for compliance. Missing a compliance date can lead to execution or penalty steps.
- Matter moved to the tribunal: the K-RERA record will not show the new hearing dates. Track the appeal by party name instead.
- Several cases against one builder: search by promoter name to see the pattern before you pay any booking amount.
If your dispute is about a bank or NBFC recovery that touches a real estate project, see how lenders use litigation search APIs to check borrowers and promoters in bulk.
08Where Claw fits
Claw is an all-in-one legaltech platform for Indian advocates, law firms, and corporate legal teams, combining AI-based case search, an AI legal assistant (Legal GPT), case management, and compliance automation across all Indian courts and tribunals.
For K-RERA, Claw is not a replacement for the official portal, which holds the authoritative record. Claw helps with what the portal does not: following a matter across stages. Claw’s case management and tracking covers 9,102 forums, including tribunals and courts, so a complaint that moves from K-RERA to the Kerala REAT and then the High Court can be followed by party name, with hearing dates and alerts by WhatsApp and email. Claw’s case search covers 30 crore+ judgments from 25 High Courts and the Supreme Court, with results in under 5 seconds, which helps when you want precedent for your appeal. Claw does not use customer case documents to train AI models.
Create a FREE Claw account to track K-RERA (RERA Kerala) and Kerala REAT matters by party name. A free account is needed to use Claw. It is free for individual advocates; team and enterprise plans are paid.
09Sources and further reading
Last verified: October 2026.
- K-RERA (Kerala Real Estate Regulatory Authority) official portal: rera.kerala.gov.in
- Real Estate (Regulation and Development) Act, 2016 on India Code: indiacode.nic.in
- Claw: clawlaw.in
Portal menus, fees and time limits can change. Always confirm on the official portal and with a qualified advocate before acting. This guide is general information, not legal advice.
10Frequently asked questions
How do I check my K-RERA complaint status?
Open rera.kerala.gov.in, go to the complaints section, log in and search by complaint number or party name. The record shows the stage, hearing dates and any order. If you do not have the number, search by the complainant or promoter name.
How do I check if a project is registered with K-RERA?
Use the registered projects search on rera.kerala.gov.in and enter the project name, promoter name or registration number. Match the registration number with the one in the builder’s brochure or agreement. Check the validity and completion date shown.
What is the difference between complaint status and registration status?
Complaint status tells you where a dispute filed with K-RERA stands. Registration status tells you whether a project or agent is registered with the Authority. One is a check after a problem, the other is a check before you pay.
Where do I appeal against a K-RERA order?
You appeal to the Kerala Real Estate Appellate Tribunal under Section 44 of the RERA Act, 2016. The appeal is generally due within 60 days of the order. A promoter may need to make a pre-deposit first. Ask your advocate about the current rules.
Can I track K-RERA and Kerala REAT matters in one place?
Yes. You can create a free Claw account and track K-RERA and Kerala REAT matters by party name, with hearing dates and alerts. Claw is a tracking tool, so always confirm orders on the official portal. Claw has a free plan for individual advocates, with paid plans for teams.
Do I need to log in to check status on Claw?
Yes. A free Claw account is needed to track matters. It is free for individual advocates. Enterprise and team plans are paid.