How to File a Consumer Complaint Online on e-Daakhil (2026)

How-To Guide · Consumer Law

Updated for 2026 · Claw Editorial

If a product or service let you down and the company will not fix it, you can file a consumer complaint online without a lawyer and without travelling to the commission. The online filing system is e-Daakhil, which is now part of the unified e-Jagriti portal. This guide takes you through it end to end: which consumer commission has jurisdiction, the fee, the documents you need, a model complaint you can adapt, and how to track the matter to a hearing. Last verified October 2026.

01When you can file a consumer complaint

You can file under the Consumer Protection Act, 2019 when you are a consumer, meaning you bought a good or hired a service for your own use, and you have a grievance such as a defect, deficiency, overcharging, an unfair trade practice, or a dangerous product.

• Time limit: file within two years from the date the cause of action arose, that is, when the problem happened. If you are late, you can ask the commission to condone the delay with good reason.
• Notice first: you do not strictly need a legal notice, but sending a written complaint or demand to the company first is sensible and often resolves the matter.
• No lawyer needed: you can file and argue a consumer complaint yourself.

For the broader explainer, see how to file a consumer complaint in India.

02Which commission has jurisdiction

You file with the right level of consumer commission based on the value of the consideration you paid, not the compensation you are claiming. Under the Jurisdiction Rules, the slabs are:

On territorial jurisdiction, the 2019 Act also lets you file where you, the complainant, live or work, which is a big help compared with the old law. For an appeal from the District Commission, see appealing to the State Commission.

03e-Daakhil and e-Jagriti

e-Daakhil is the online system built to let consumers file complaints electronically, instead of going to the commission in person. It has now been brought under the unified e-Jagriti portal, which is the single national platform for consumer case filing and tracking. So when you search for e-Daakhil, you file through e-Jagriti.

For the background on how consumer case software moved to e-Jagriti, see from Confonet to e-Jagriti.

04Documents and fee

Keep these ready as clear PDFs before you start:

• The complaint itself, setting out the facts and the relief you want.
• An affidavit verifying the complaint is true.
• An index and a list of documents.
• Proof of the transaction: the bill, invoice, receipt, order confirmation or policy.
• Proof of the grievance: photos, emails, chat, the defect report, or the rejection letter.
• Your earlier complaint or notice to the company and any reply.
• Your ID and contact details.

A filing fee applies, and it is modest and based on the value of your claim. Complaints up to a low value threshold are often exempt from fee. The fee is paid online during filing. Check the current fee on the portal before you submit.

05Filing step by step

1. Register on the e-Jagriti portal with your email and mobile, and verify both.
2. Log in and start a new case for the correct commission level and location.
3. Enter the parties, your details as the complainant and the full, correct name and address of the opposite party (the company or seller).
4. Enter the claim, the facts in short, what went wrong, and the relief you want, such as refund, replacement, repair or compensation.
5. Upload the documents as PDFs, including the complaint and the affidavit.
6. Pay the fee online where one applies.
7. Submit and save the case or diary number, which you will use to track the matter.

After filing, the commission scrutinises the complaint, registers it, and issues notice to the opposite party. Many hearings are now held or joined online, so watch the portal for the date and the link.

06A model complaint

This is a simple outline you can adapt. Keep it factual and number your points. Replace the text in square brackets.

BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL
COMMISSION, [DISTRICT]

Consumer Complaint No. ______ of 20__

[Your name], [address]                 ... Complainant
          versus
[Company / seller name], [address]     ... Opposite Party

COMPLAINT UNDER SECTION 35 OF THE CONSUMER
PROTECTION ACT, 2019

1. The complainant is a consumer who, on [date], paid
   Rs [amount] to the opposite party for [goods / service],
   vide bill / invoice no. [___].
2. The grievance: [state briefly what went wrong - defect,
   deficiency in service, overcharging, or unfair trade
   practice].
3. The complainant raised the issue with the opposite
   party on [dates] but the grievance was not resolved.
4. The cause of action arose on [date] and is within
   limitation. This Commission has jurisdiction as the
   value paid is within its limit and the complainant
   resides / the cause of action arose within its area.
5. RELIEF: the complainant prays for [refund of Rs ___ /
   replacement / repair], compensation of Rs [amount] for
   [deficiency / mental agony], and costs.

Place: ______            [Signature of the Complainant]
Date: ______

VERIFICATION and AFFIDAVIT attached.

07Tracking the matter to a hearing

Once your complaint is registered, you follow it with the case or diary number on the portal. Keep an eye on:

• The next hearing date, and whether it is in person or online.
• Notice to the opposite party, and whether they have replied.
• Orders, including interim directions and the final order.

A consumer matter can run through several dates, notice, reply, evidence, arguments and order, so do not assume nothing is happening if there is a gap. If you have more than one consumer matter, or you are a business facing many, tracking them together saves missed dates. For corporates on the receiving end, see consumer litigation for corporates.

08Where Claw fits

Claw is an all-in-one legaltech platform for Indian advocates, law firms, and corporate legal teams, combining AI-based case search, an AI legal assistant (Legal GPT), case management, and compliance automation across all Indian courts and tribunals.

A consumer complaint is one matter for you, but a company can be a party to thousands of them across every consumer commission, and even an individual may have more than one running. Claw tracks cases, orders and hearings across 9,102 courts, benches and forums, with results in under 5 seconds, so a matter can be followed by party name and the next date reaches you without checking the portal by hand. You can also search 30 crore+ judgments, with Supreme Court decisions from 1950 and High Court decisions from 1990, to see how commissions and courts have decided similar consumer disputes. Claw does not use your case documents to train its AI models.

Create a FREE Claw account to track your consumer matter by party name, and use case search across Indian courts to research how similar complaints have been decided.

09Sources and further reading

Always file on the official portal and beware of look-alike sites.

• e-Jagriti (the unified consumer filing and tracking portal): e-jagriti.gov.in
• e-Daakhil (online filing, now under e-Jagriti): edaakhil.nic.in
• Department of Consumer Affairs: consumeraffairs.nic.in
• Claw: clawlaw.in

This guide is general information, not legal advice. Fees, portal links and jurisdiction slabs can change, so confirm them on the official portal before you file. This guide was last verified in October 2026.

10Frequently asked questions