Consumer Case Status on e-Jagriti: How to Check Online (NCDRC, State and District Commissions, 2026)

How-To Guide · Consumer Case Status

Updated for 2026 · Claw Editorial

To check e-Jagriti case status, open e-jagriti.gov.in, choose Case Status, select the District, State or National Commission, and search by case number or party name. e-Jagriti is the current National, State and District Consumer Commission portal. It replaced the older Confonet and e-Daakhil system.

01Why consumer case status is hard to find

You filed a consumer complaint, or you act for someone who did, and now you need to know one thing: what is the status, and when is the next hearing? The answer sits on the e-Jagriti portal, but the search only works if you pick the right commission level and the right case format. Claw can also track consumer commission matters by party name and send hearing and order alerts, so you do not have to check by hand.

Consumer case status is hard to find because the same dispute can sit in three different commissions, and the portal asks you to choose one before it shows anything. Many people search, get no result, and wrongly think the case does not exist.

Three levels, one search box

Consumer complaints are heard by the District Commission, the State Commission and the National Commission (NCDRC). A search made at the wrong level returns nothing. If your case moved up on appeal, it now has a new number at a higher level.

Old and new case formats

The consumer system has moved from older portals to one unified portal. Cases filed earlier on e-Daakhil, and before that on Confonet, can carry older numbers, while newer filings follow the unified e-Jagriti format. If you enter an old number in the new format, the search fails.

You may not have the case number

Clients often remember only the name of the company they sued. In that case you need a party-name search, and that needs patience because many matters share common names such as banks, insurers and builders.

For a deeper look at how the older system was folded into the new one, see the guide on Confonet to e-Jagriti.

02Which commission is your case in

The commission that hears a consumer case depends mainly on the value of the goods or services paid as consideration. This is called pecuniary jurisdiction, and it decides which level you select on e-Jagriti.

These limits come from the Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021, which revised the earlier higher limits.

The path of a case is District, then State, then NCDRC on appeal. So a case that started in a District Commission and was appealed will show up at the State level under a new appeal number. If you cannot find it where you expect, try the next level up.

Pick the right commission level first. Most failed consumer case searches are simply a search at the wrong level.

03How to check consumer case status on e-Jagriti

You can check consumer case status on e-Jagriti in six steps. This is the same e-Jagriti case status page people also search as consumer court case status. You do not need to log in, if you have the case number or the party names.

1. Open the portal. Go to e-jagriti.gov.in in your browser.
2. Choose Case Status. Click the Case Status or Case History option on the home page.
3. Select the commission level. Choose District Commission, State Commission or National Commission. For a District or State case, you may also need to pick the state and the district.
4. Select the case format. Use the old format for older e-Daakhil style numbers, and the new format for cases on the unified e-Jagriti numbering.
5. Search. Search by case number. If you do not have it, use the advanced search to search by complainant name, opposite party name or advocate name.
6. Enter the captcha and submit. Open the matching case to see its status, next hearing date and orders.

Searching by case number

This is the fastest route. Enter the case type, number and year exactly as printed on your acknowledgement or notice. A missing digit or a wrong year gives no result.

Searching by party name

Use the advanced search when you only know a name. Enter the complainant or opposite party name. Try short forms and full forms of the name, since a company may be recorded in more than one way. Narrow by commission level, district and year to cut the list down.

Searching by advocate name

Advocates can search by their own name to list the matters they appear in. This works best when the name on record matches your full name exactly.

04e-Jagriti case status: search methods

You can search e-Jagriti case status in four ways. Use the one that matches what you have in hand. If you only know the other side, use the e-jagriti case status by party name route.

Each method ends with the same captcha and submit step. Field labels and the filing number option can differ by commission level.

05Confonet case status: where it moved

If you are looking for Confonet case status, the answer is that it has moved. Confonet was the older national consumer case system. Case status, filing and hearing details for the District, State and National Commissions are now on e-Jagriti, at e-jagriti.gov.in.

Here is how to find an old Confonet or e-Daakhil matter now:

• Open e-Jagriti, go to Case Status, and pick the commission level.
• Choose the old case format and enter the old Confonet style number exactly.
• If the number fails, use the party name search with the year and district.

For the full story of the move, read the guide on Confonet to e-Jagriti.

06Methods compared

There are a few ways to follow a consumer case. The right one depends on whether you have one case or many.

For one case, the portal is enough. If you follow many consumer matters, or want a message when a hearing or order is updated, a tracking tool saves time. For a fair comparison of tools, read consumer forum case tracking software in India.

07Status fields explained

Once you open a case, the page shows several fields. Here is what the common ones mean in plain words.

• Case number: the unique number of the matter, made of case type, serial number and year.
• Filing date: the date the complaint was filed.
• Registration date: the date the complaint was formally registered after scrutiny.
• Complainant and opposite party: the person who filed, and the party complained against.
• Next hearing date: the date the matter is next listed. This is the field most people want.
• Stage: where the case is, for example notice, filing of reply, evidence, arguments or final order.
• Status: pending or disposed. Disposed means the commission has passed a final order.
• Interim and final orders: orders passed during the case, and the final order that ends it.
• Advocate: the lawyer recorded for each side.

Field names can differ slightly by commission level and by case format.

08Common problems and fixes

Most search failures have a simple cause. Work through this list before you assume a case is missing.

• No result found: check the commission level. Try the State or NCDRC level if the case may have been appealed.
• Old case number not working: switch between the old and new case format.
• Party name gives too many results: add the year, district and commission to narrow the list.
• Captcha keeps failing: refresh the captcha and type it again slowly.
• Status looks out of date: orders can be uploaded after a delay, so check again after a day or two, or ask the commission office.

If you manage matters across several forums and also need to link them to one workflow, see how to run litigation registry work in one workflow.

09Where Claw fits

Claw is an all-in-one legaltech platform for Indian advocates, law firms, and corporate legal teams, combining AI-based case search, an AI legal assistant (Legal GPT), case management, and compliance automation across all Indian courts and tribunals.

For this topic, the useful part is case tracking. Claw tracks matters across 9,102 forums, including consumer commissions, so an advocate can follow consumer cases by party name or case number without opening the portal each day. It sends hearing and order alerts by WhatsApp and email, and keeps a calendar and a daily cause list in one place. Claw case search covers the Supreme Court and 25 High Courts, with over 30 crore judgements and results in under 5 seconds, which helps when you need case law for a consumer dispute. Claw does not use customer case documents to train AI models.

Claw has a free plan for individual advocates. Teams and enterprises are on paid plans. You can create a free Claw account and track consumer commission matters by party name at clawlaw.in.

10Sources and further reading

Official sources for this guide:

• e-Jagriti portal: e-jagriti.gov.in
• NCDRC: ncdrc.nic.in
• Department of Consumer Affairs: consumeraffairs.nic.in
• Claw: clawlaw.in

Last verified October 2026. Portal screens, case formats and jurisdiction limits can change, so confirm them on the official portal before relying on them.

11Frequently asked questions